Warranty

We provide a 12-month warranty on our lab-grown diamonds. During the warranty period, if a diamond detaches from its setting due to a manufacturing defect and cannot be recovered, we will replace it at no cost to you.

This warranty covers repairs solely related to setting issues leading to diamond detachment. If a diamond falls out due to misuse, rough handling, or other human-related causes, free replacement is not included.

During the warranty period, should any other quality issues arise, such as significant manufacturing defects or material problems, we will assess the situation and offer the appropriate repair or replacement solution. However, if damage is caused by improper care, misuse, or neglect, it will not be covered by the warranty.

Please be aware that the warranty does not extend to damage resulting from normal wear and tear, accidental damage, or events beyond our control.

To utilize warranty services, please keep your proof of purchase, original packaging, and any certificates that came with your product. These are required when requesting service.

We are dedicated to ensuring your complete satisfaction. If you have any questions or need further assistance, our customer service team is here to help. Please don't hesitate to reach out to us. We look forward to providing you with exceptional service and support.